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Website FAQ

1.  What is a personal page/participant center?
2.  How do I update my contact information and change my username/password?
3.  By default I have a personal page, do I have to change it?
4.  How do I change my personal fundraising goal?
5.  How do I change my team name, team division, team goal, and team page content?
6.  How can I see who has donated to me? 
7.  How can I see and contact who is on my team?
8.  What is a team message?
9.  What is the difference between making my personal page private or public?
10.  How do I enter in offline gifts?
11.  Can someone help me set up my personal web page?
12.  Where do I find my participant number?
13.  I'm having trouble registering on this website; can you help me?


Website and Personal Pages (Participant Center/Event HQ)

1.  What is a personal page/participant center?  It's the quickest and easiest way to acquire donations! Your personal page is an online tool for you to use when asking your friends and family to sponsor you by making a donation or to join your team. It works like a web page that friends and family can visit to learn about your Ride experience or make a donation towards your fundraising goal. Once you sign up for the Ride, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your participant center. You will be able to add your own photos and text.  Return to top.

2.  How do I update my contact information and change my username/password?  Contact the Ride office at AttaBoyRide@charityeventsofminnesota.org or 651-571-2873 and we'll take care of it for you.  Return to top.

3.  By default I have a personal page, do I have to change it? Once you sign up for the Ride online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. To edit your personal page, login to your Participant Center and click "Edit Personal Page" found on the right hand side.  Return to top.

4.  How do I change my personal fundraising goal?  First, you will need to login to your Participant Center. On the of the page you will see "MY GOAL" with your fundraising goal listed. Next to the words "My Goal" You will also see a link titled "(change)" that will allow you to modify your personal fundraising goal. Enter your new goal and click the "submit" button.  Return to top.

5.  How do I change my team name, team division, team goal, and team page content?  To make changes to your team, login to your Participant Center, click "Team Page". You will automatically see how to change your team page content.  If you need to change your team name, select the "Edit" link next to your team name on the right hand side. To make changes to your team fundraising goal, please contact the Ride office.  Return to top.

6.  How can I see who has donated to me? Login to your Participant Center using your Username and Password. After you login to the site, click on the "Progress" tab; this will allow you to view your donor list and any amounts having been donated.  If you are a Team Captain, you will also be able to select "Team" vs just "Personal" on the upper right hand side to see the progress for your team.  Return to top.

7.  How can I see and contact who is on my team? Login to your Participant Center using your Username and Password. Click the "View Team Roster" tab; this will allow you to view and download your Team Roster, Team Donations and Team Statistics. To contact your team members, click on "Home" in the Participant Center and select "Email Team" on the right hand side.  Return to top.

8.  What is a team message?  Team captains can simply log in to their Participant Center and click the "Edit" link on the right hand side under the "Message from Your Team Captain" section. This will allow you to make all necessary changes to your team message.  Return to top.

9.  What is the difference between making my personal page private or public?  By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to "Private" means your name will not appear in the participant search list, and only people you personally invite via email will be able to support you (we do not recommend making your site private).  Return to top.

10.  How do I enter offline gifts in my Participant Center/Personal Page? Log into your Participant Center using your username and password. On the My Progress or My Team's Progress screens, select the "Enter New Gift" link to add offline gifts to your account. Offline gifts are any checks or credit card donation forms that you receive in the mail/in person from friends or family. On the screen that displays, enter the information that is asked for. Be sure to enter information in the fields that are required (prefixed by a star). Press "add" to commit the offline donation you have just entered. To enter another offline donation without going back to the My Progress screen again, press the "Save and Add Another" link. Please note, offline gifts are NOT reflected in your fundraising total UNTIL the donation(s) is confirmed by the Ride office.  Return to top.

11.  Can someone help me set up my personal web page?  Yes. It is very important to your fundraising that you set up your personal web page. If you have tried on the site, and still need help, we are glad to help. Contact the Ride office at AttaBoyRide@charityeventsofminnesota.org or 651-571-2873 for support.  Return to top.

12.  Where do I find my participant number?  Your Rider or Volunteer number can be found on the home page of your Participant Center. Log in using the "Login" link on our homepage using your username and password. If you do not have a username and password please contact the Ride office.  Return to top.

 

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